Refund policy

Ruza โ€“ Return & Refund Policy

Thank you for shopping with Ruza!
We take pride in offering beautifully crafted clothing designed with care and attention to detail. If something isnโ€™t quite right, we are here to help.

1. Eligibility for Return / Exchange

We accept returns and exchanges within 14 days of the delivery date.

To be eligible, the item must be:

  • Unused and unworn

  • Unwashed

  • In its original condition

  • With all tags, labels, and packaging intact

Items not eligible for return/exchange:

  • Sale / discounted items

  • Customized or altered products

  • Accessories (if applicable)

2. Reverse Pickup

We offer reverse pickup services for eligible pin codes across India.

If reverse pickup is not available at your location, you may need to ship the product back to us at your own cost.

Once we receive the product and it passes our quality check, we will process your exchange or refund.

3. Exchanges

We allow exchanges for:

  • Size

  • Color

  • Another product of the same or higher value

If the exchanged product is of higher value, the price difference must be paid by the customer.

Exchanges are subject to product availability.

4. Refund Policy

Refunds are issued only in the form of store credit that can be used for future purchases at Ruza.

Store credit:

  • Will be issued after the returned product passes quality check

  • Will be valid for 6 months from the date of issue

  • Can be used on any product on our website

Note: We do not offer cash, bank-transfer, or original payment-mode refunds.

5. Damaged / Defective Orders

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery

  • Share unboxing video and clear photographs of the issue

We will arrange a replacement or provide store credit after verification.

Parcels that appear tampered or opened should be refused at the time of delivery. Ruza will not be responsible for accepted tampered parcels.

6. Shipping Costs

  • Outbound shipping charges (if any) are non-refundable.

  • If you self-ship the return, courier charges will not be reimbursed unless the product was delivered damaged or incorrect.

7. How to Raise a Return / Exchange Request

You can raise a request by contacting us at:

๐Ÿ“ง Email: ruzaclothin@gmail.com
๐Ÿ“ž Phone: +91 9322038227 / 9209224805

Please include:

  • Order ID

  • Reason for return/exchange

  • Images/video if needed

Our team will guide you through the process.

8. Important Notes

  • Products failing quality checks will be sent back to the customer.

  • Repeated return/exchange requests may be flagged for misuse.

  • Ruza reserves the right to modify this policy at any time.