Terms of service


Terms of Service

Welcome to Ruza!
These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website or making a purchase, you agree to be bound by these Terms. Please read them carefully.

At Ruza, we are committed to offering high-quality, handcrafted Indian ethnic wear that blends timeless tradition with modern design. Our goal is to give you a seamless and delightful shopping experience.

1. Eligibility

By using our website, you confirm that:

  • You are of legal age in your state/country of residence or

  • You have permission from a parent/guardian to use our services.

Our products are meant strictly for personal use. Any unauthorized or fraudulent use may lead to account termination.

2. Your Account

You may need to create an account to place an order. You agree to:

  • Provide accurate, complete, and updated information

  • Keep your login details confidential

  • Take responsibility for all activities under your account

We reserve the right to suspend or terminate accounts involved in suspicious or non-compliant activities.

3. Product Information & Availability

We aim to provide accurate product descriptions, images, and pricing. However, due to the handcrafted nature of our products:

  • Minor variations in color, texture, or design may occur

  • Product availability may change without notice

  • We may limit the quantity of any product offered

4. Pricing & Payment

  • All prices are listed in INR and include applicable taxes.

  • Payment options include credit/debit cards, UPI, net banking, and wallets.

  • Prices may change at any time without prior notice.

  • In case of a pricing error, we will contact you before processing the order.

5. Shipping & Delivery

We ship across India and selected international locations.

  • Shipping time varies by product and location.

  • Once dispatched, tracking details will be shared with you.

  • While we strive for timely delivery, delays may occur due to unforeseen logistics issues.

For more details, refer to our Shipping Policy.

6. Returns & Exchanges

If you are not fully satisfied with your purchase, you may request an exchange within 14 days of delivery.

Conditions:

  • Item must be unused, unwashed, and in original packaging

  • Tags must be intact

  • Custom or personalized items are not eligible for return/exchange

Please review our detailed Return & Exchange Policy for complete guidelines.

7. Privacy & Security

We value your privacy.

  • Your personal data is collected and used in accordance with our Privacy Policy.

  • We use secure and trusted payment gateways.

However, please note that no online platform can guarantee 100% security.

8. Third-Party Services

Our website may include links to third-party websites or tools. Ruza is not responsible for:

  • Their content

  • Their privacy policies

  • Their business practices

Your interaction with third-party services is at your own risk.

9. Intellectual Property

All content on this websiteโ€”including images, text, graphics, logos, and designsโ€”is owned by Ruza.

You may not:

  • Copy

  • Modify

  • Reproduce

  • Distribute

  • Use our trademarks

10. Limitation of Liability

Ruza is not responsible for any:

  • Direct, indirect, incidental, or consequential losses

  • Delays or errors beyond our control

  • Issues arising from misuse of our website or products

Your use of our services is at your own risk.

11. Governing Law

These Terms are governed by the laws of India.
All disputes will be handled through arbitration under the Arbitration and Conciliation Act, 1996, with Nagpur, Maharashtra as the venue.

12. Changes to Terms

We may update or modify these Terms at any time.
The latest version will always be available on our website.

Continued use of our website constitutes acceptance of the updated Terms.

13. Contact Us

For any questions or concerns, reach out to us:

Ruza Customer Support
๐Ÿ“ง Email: support@nishorama.com
๐Ÿ“ž Phone: +91 9322038227 / 9209224805